Customer Service (5/7/16)

July’s topic was Customer Service: what is it, how can we do it better and what is its future for information services?


We received some fantastic responses to the following questions:

Q1. What defines customer service in information services? Does customer service differ from sector to sector?

Q2. Do you have any examples of good customer service experiences – delivered or received, in an information service? What made it good?

Q3. Do you have any examples of bad customer service experiences? What made it bad or not meet expectations?

Q4. What training does your workplace provide in customer service? Are we prepared?

Q5. Are we currently meeting expectations? What do you think customers/users of information services will expect in the future?

Join us next time on Tuesday 2nd August 2016 for a discussion about Fines, overdues and budgets.