End-User Design (7/2/17)

auslibchat_feb2017_twitterWelcome back to #auslibchat for 2017! 

For our first #auslibchat for the year, we’ll be talking ‘end-user design’. Our scope for the chat goes beyond software, catalogue searching, discovery etc to cover the application of end-user design approaches and practices to library and information service and interaction, space and programs.

Missed this chat? Catch up with Storify: https://storify.com/aliangac/auslibchat-12-end-user-design

Here are our questions!

Q1. Does your library (or info service) hv examples of successful end-user design outcomes? #auslibchat

Or hv you been involved in an outstanding end-user design process? #auslibchat

Q2. What frameworks, principles, models or processes underpin your library’s approach to end-user design? #auslibchat

Or what frameworks, principles, etc would you use if given the opportunity? #auslibchat

Q3. How has the library involved end-users in designing or improving services? Did this produce a successful result? #auslibchat

Q4. Do you (or your library or info service) have a feedback mechanism in place that informs ongoing service improvement? #auslibchat

Q5. What challenges or obstacles does ur library exp(erience) in taking an end-user design approach? What’s needed to overcome them? #auslibchat

If you’re new to Twitter, and/or #auslibchat this year, be sure to check out this awesome guide to maximise your experience!

Need something to start off your thinking? Check out this article on Public Libraries Online.